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Maryan
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| Posted: Nov 28 2007 at 6:53pm | IP Logged
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HELP!!
Two weeks ago I ordered a Tomie dePaola book on ebay (the Three Kings). I did "buy it now." I can't remember exactly how I did it (it was all pretty confusing), but I thought everything was taken care of and I've been waiting for the book to come from Canada, etc.
Well, this morning I got an e-mail from the seller asking me if I was going to pay, etc?? I checked my e-bay account and it said it was paid on the screen - I couldn't make heads or tails out of paypal.  (This is only my third paypal purchase in 5 years)!!
Then I checked my credit card and it was charged the very next day and read, "PayPal *BooksonPages" (the name of the seller).
So... I wrote her back and told her that my account was charged. She should check the problem on her end...
Well she wrote back this:
Quote:
OK, I've noticed as well that it takes a long time to clear payments. I guess this is for a Christmas gift, so I'd better get it mailed to you. But before it's paid, I don't get your address, so please let me know what it is and I'll just put the book in the mail, and wait for the funds to come. This isn't policy on ebay, but what the heck, it's the holidays.
Looks like you're a new ebay member, so rest assured it gets easier as you get used to the whole complex system.
So let me have your address, external email, and phone number, and I'll send the book so it gets to you on time. |
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I would love to get this book in a timely fashion -- but is that dangerous to pass on that information? I know I've paid -- my credit card statement says so!! Should I just write ebay and see if they can confirm the transaction... or what??
Any advice? Has anyone had this problem??
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Maryan
Mom to 6 boys & 1 girl: JP('01), B ('03), M('05), L('06), Ph ('08), M ('10), James born 5/1/12
A Lee in the Woudes
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Caroline
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| Posted: Nov 28 2007 at 7:10pm | IP Logged
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It sounds like the seller is telling you that it's been taking longer than usual for paypal to get the info to her. She doesn't get your address until paypal sends everything to her. She's only asking for your address to mail it (not financial info), so I think she sounds legit. Just my 2 cents.
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Devoted Wife to  and Mama to three beautiful boys and another little boy due in September , and two beautiful souls in heaven
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Michaela
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| Posted: Nov 28 2007 at 7:48pm | IP Logged
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Yes, it sounds like even though she hasn't received payment, she wants to get the book to you for Christmas.
Last Christmas I had something similar happen, and the seller trusted the payment would come and sent me the book so we would have it for Christmas. (Wow!)
Caroline is right, the seller isn't asking for more money, just your address to send the book. Sounds like she trusts you made the payment and she's just waiting on paypal.
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Michaela
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Maryan
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| Posted: Nov 28 2007 at 7:57pm | IP Logged
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That's reassuring for *me* then... but I don't want to short change her either. Does anyone sell on ebay? Is this common? It's been almost a full two weeks since my credit card statement recorded the transaction!! Shouldn't funds just transfer??
She doesn't know that I'm an honest person.
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Maryan
Mom to 6 boys & 1 girl: JP('01), B ('03), M('05), L('06), Ph ('08), M ('10), James born 5/1/12
A Lee in the Woudes
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Caroline
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| Posted: Nov 28 2007 at 8:09pm | IP Logged
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Since you have made the payment, her beef is with paypal. Judging from her email to you, though, she knows they're having problems. Paypal should have sent you an email detailing the transaction (but leaving out sensitive financial information) right after you paid. This email is specific enough to assure her that you have paid, but leaves out enough of your personal information that you could forward it to her.
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mellyrose
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| Posted: Nov 28 2007 at 8:31pm | IP Logged
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If you can't find the email from paypal regarding your transaction, you can always log into paypal and look at your history to see the payment. I would forward her the pertinent info (the date, amount, email sent to, etc.)
I've been using paypal and ebay for years and have never waited more than a few days to receive payment via paypal. There's a possibility that she received your payment, but didn't get the email (it was put in her spam folder, for instance) and didn't research HER paypal account to verify if you paid or not.
I would definitely look into your paypal account to verify your payment and go from there. Paypal sent your money somewhere (since your credit card was charged) but possibly it went to the wrong person (that has happened to me a couple times.)
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marihalojen
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| Posted: Nov 29 2007 at 7:16am | IP Logged
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I think something is going on with Paypal right now. My husband bought a part for the truck this week and spent a long time last night messing around with Paypal. He's been on EBay/Paypal since its infancy so is super used to the systems, Maryan.  It's not just you!
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SuzanneG
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| Posted: Nov 29 2007 at 10:18am | IP Logged
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Yes, paypal is having problems, I've heard too.
I'd give her your address.....she'd have it anyway if she was paid. Nothing to worry about.
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Suzanne in ID
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Topic: HELP!! ebay dispute
