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lapazfarm
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Joined: July 21 2005
Location: Alaska
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Posts: 6082
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| Posted: July 10 2007 at 6:14pm | IP Logged
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Speaking of great customer service...I called Alison's just now to check on a back-ordered item and being after hours I got a recording. Well, I did not leave a message, but within minutes I received a call back. They have shipped my back-ordered items, plus an item that was missing from my original order (frog puzzle) plus they sent a FREE thank you gift of the geography landform cards! Isn't that incredible!
I have just been so pleased with all of the vendors I ordered from (Alisons. MO, and M n Such) and it seems we are all having the same great customer service. It really helps restore my faith in mankind! Thanks be to God!
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Theresa
us-schooling in beautiful Fairbanks, Alaska.
LaPaz Home Learning
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SuzanneG
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Joined: June 17 2006
Location: Idaho
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| Posted: July 10 2007 at 6:16pm | IP Logged
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lapazfarm wrote:
It really helps restore my faith in mankind! |
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 It's true, isn't it? We really aren't THAT hard to please! Just a bit of kindness and common sense, pretty please??
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Suzanne in ID
Wife to Pete
Mom of 7 (Girls - 14, 12, 11, 9, 7 and Boys - 4, 1)
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Kristin
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| Posted: July 11 2007 at 2:55pm | IP Logged
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I found that the gentleman at Alison's was extremely kind, honest and helpful! Hoping to receive my bead material and globes from them in the mail today!!! 
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Bunch 'o Honey to my Honey Bunch and Mama to five - Noah 10y  , Rose 8y  , Dominic 2.5 y  , Oliver 16m 
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Celeste
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Joined: April 03 2006
Location: Nebraska
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| Posted: July 11 2007 at 7:27pm | IP Logged
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This is so helpful to read your customer service "reports"--I just placed orders with Alison's and Montessori Concepts and am hoping for a good experience, too!
If someone out there is thinking, oh, MC, that's the only one that wasn't a good experience--well, it's too late for me now, so just pray.
Celeste
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earthmaven
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Joined: June 19 2007
Location: Illinois
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| Posted: July 11 2007 at 7:51pm | IP Logged
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Celeste, I ordered from both Alison's and Montessori Concepts (as well as our pal Lori and Montessori Services and Nienhuis (just a couple of manuals, I've got kids to feed!), and I was VERY impressed with the customer service at MC. I ordered their intro to the decimal system and it's beautiful. In fact, I paid $50 for it and immediately after my order the price changed to $47--there was a credit to my account the same day. And when I telephoned with a couple of questions about the size of the small and large movable alphabet letters, the gentleman I spoke with told me that there were also several new items that weren't on the web site yet, and he immediately sent me a price list via email. I've got a big wish list building up!
I hope you'll be as delighted by MC as I was.
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Celeste
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| Posted: July 11 2007 at 8:05pm | IP Logged
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Oh, thank you! 
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Meredith
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Joined: Feb 08 2005
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| Posted: July 11 2007 at 8:16pm | IP Logged
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Celeste wrote:
This is so helpful to read your customer service "reports"--I just placed orders with Alison's and Montessori Concepts and am hoping for a good experience, too!
If someone out there is thinking, oh, MC, that's the only one that wasn't a good experience--well, it's too late for me now, so just pray.
Celeste |
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Celeste did you mean Montessori Outlet (instead of MC)?? I had a great experience with Montessori Outlet as well as Montessori Concepts, well all of them so far for that matter!! Sorry if it wasn't clear earlier on in the posting  , so glad you are happy, it's a very good feeling to be confident in this great investment we are making in our dc 
Blessings, and didn't mean to be confusing!
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Meredith
Mom of 4 Sweeties
Sweetness and Light
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4Real Forums : Nurturing the Years of Wonder
Topic: customer service-Alisons
