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SeaStar
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| Posted: Dec 28 2009 at 8:37pm | IP Logged
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I need advice about an AG doll I bought my dd for Christmas.
I bought it in October, and when it came, I noticed there was loose hair in the box. Strange- but sure enough, every time I touched the doll's hair more came out. So I called- the company was very nice about sending a replacement.
The replacement came early December, and the hair was fine, but when I went to wrap it I noticed the ears were not pierced, which I had specifically wanted, since my dd loves earrings, shoes, etc.
I called again... again they were very nice and sent out a new doll.
And, of course, this new doll has pierced ears, but the hair is falling out, just like the first!
I did not give it to my dd for Christmas. I am contemplating returning this one, also, and just canceling my order. It does not seem meant to be for my dd to have this particular doll at this time.
Has anyone had similar issues? I feel very discouraged about this.
Fortunately, an older cousin of ours had an Elizabeth doll she had outgrown and brought it for my dd at Thanksgiving as a nice surprise for us. So dd was happy with that doll. At this point, I don't think she really needs another AG doll, and I do not want to keep the doll with the "bad hair".
Argh...but I feel like a moron calling up the company *again*.... 
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Melinda, mom to ds ('02) and dd ('04)
SQUILT Music Appreciation
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Sarah M
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| Posted: Dec 28 2009 at 9:01pm | IP Logged
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No way should you feel like a moron. AG dolls are way too expensive to come damaged in any way, shape, or form! Seriously.
Send it back!
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Waverley
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| Posted: Dec 28 2009 at 9:17pm | IP Logged
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I agree with Sarah - send it back. You are sending it back for a legitimate reason.
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Waverley
wife to Dh for 19 years, dd (16), dd (11), dd (8), ds (6), dd (4), dd (9-13-1996)
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KC in TX
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| Posted: Dec 28 2009 at 9:20pm | IP Logged
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I'd send it back. I'm so sorry you're having so much trouble.
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KC,
wife to Ben (10/94),
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Michaela ('01)
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Jordan ('05)
And, my 2 angels, Rose ('08) and Mark ('09)
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guitarnan
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| Posted: Dec 28 2009 at 9:24pm | IP Logged
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I agree...send it back...ask for your money back. Don't get stuck with a defective product.
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Nancy in MD. Mom of ds (24) & dd (18); 31-year Navy wife, move coordinator and keeper of home fires. Writer and dance mom.
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hylabrook1
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| Posted: Dec 28 2009 at 9:26pm | IP Logged
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Absolutely send it back. We have bought several AG and Bitty Baby dolls over the years, and have found them not so well made, especially for the price. We have a one-armed Molly and a headless Bitty Baby... We never tried to send them back, but haven't continued to buy from this company.
Peace,
Nancy
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mom2mpr
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| Posted: Dec 28 2009 at 9:57pm | IP Logged
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My dd got an AG doll,Just Like Me, for her birthday (12/22) and it is fine. But she got 3 of the same outfit for her from Targetfor Christmas and when returning 2 outfits yesterday we noticed we could buy another doll, with 2 outfits, for the same price as her 2 outfits we returned.
The doll is a little different from the AG doll but dh and I were disappointed in ourselves and wished we knew that there were other doll options-at Target and WalMart--that were close to AG and cheaper.
I have heard that AG is great with service so calling again probably wouldn't be an issue.
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Anne, married to dh 16 years!, ds,(97), Little One (02), and dd (02).
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Maria in WI
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| Posted: Dec 28 2009 at 10:13pm | IP Logged
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mom2mpr wrote:
My dd got an AG doll,Just Like Me, for her birthday (12/22) and it is fine. But she got 3 of the same outfit for her from Targetfor Christmas and when returning 2 outfits yesterday we noticed we could buy another doll, with 2 outfits, for the same price as her 2 outfits we returned.
The doll is a little different from the AG doll but dh and I were disappointed in ourselves and wished we knew that there were other doll options-at Target and WalMart--that were close to AG and cheaper.
I have heard that AG is great with service so calling again probably wouldn't be an issue.
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Just a note about the Target dolls- my dd6 has one of the American Girl look-alike dolls from Target, and the hair become completely snarled and un-combable very quickly. I have no experience with AG dolls, so I don't know if this is an issue with them, or not.
I would definitely return the doll. There must be another alternative out there for a good quality doll.
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snowbabiesmom
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I'd call and send it back, yes again, if you are not happy, you need to let them know it. The doll that you have has something wrong with it so I'd ask for a pre paid shipping label and tell them this has been a frustrating experience with them... it should all be in their system why you've returned the others. If you don't want to replace the doll for other items, ask for a full refund, plus the shipping you originally paid.
We've had to return a new doll once when the eyelashes fell into the face.. very disturbing to a 5 year old, and once when a head rolled off.. obviously came untied so I let them know ( happened in front of me as we were getting her out of the box)
If a dolls head has fallen off, due to manufacture imperfection, let them know if you think it really just fell off. ( like came untied) and they'll replace it for you...
We have been buying from AG since our oldest was about 3 with her Bitty baby. I've never hesitated to call them if something is broken or defective or even missing. They do usually have excellent customer service.
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folklaur
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mom2mpr wrote:
My dd got an AG doll,Just Like Me, for her birthday (12/22) and it is fine. But she got 3 of the same outfit for her from Targetfor Christmas and when returning 2 outfits yesterday we noticed we could buy another doll, with 2 outfits, for the same price as her 2 outfits we returned.
The doll is a little different from the AG doll but dh and I were disappointed in ourselves and wished we knew that there were other doll options-at Target and WalMart--that were close to AG and cheaper.
I have heard that AG is great with service so calling again probably wouldn't be an issue.
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just wanted to jump in here quick and say - aside from the problems the poor OP is having - the quality of the AG dolls far, far, far surpasses those in Target and Walmart.
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mom2mpr
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cactus mouse wrote:
mom2mpr wrote:
My dd got an AG doll,Just Like Me, for her birthday (12/22) and it is fine. But she got 3 of the same outfit for her from Targetfor Christmas and when returning 2 outfits yesterday we noticed we could buy another doll, with 2 outfits, for the same price as her 2 outfits we returned.
The doll is a little different from the AG doll but dh and I were disappointed in ourselves and wished we knew that there were other doll options-at Target and WalMart--that were close to AG and cheaper.
I have heard that AG is great with service so calling again probably wouldn't be an issue.
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just wanted to jump in here quick and say - aside from the problems the poor OP is having - the quality of the AG dolls far, far, far surpasses those in Target and Walmart. |
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Good to know. Makes me feel better--though this Target doll was an extra. And I did wonder about the hair on the Target doll as dd's friend had to send her AG doll back due to brushing her hair without an AG brush and it was a mess Her friend got her the brush for her birthday 
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Anne, married to dh 16 years!, ds,(97), Little One (02), and dd (02).
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SeaStar
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Thanks, everyone. The Elizabeth doll we have is very nice- good quality with no hair falling out, plus she is just beautiful, even after being loved by another little girl.
AG has been great through all of this- sending me free return labels, and originally when I bought the doll I had a free shipping code. So I am not out any money- just frustrated.
The falling out hair would upset my dd greatly. She is only five. I think I will return this doll, and then later, as she gets older, if she wants another doll, we will consider that when the time comes.
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Melinda, mom to ds ('02) and dd ('04)
SQUILT Music Appreciation
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StephanieA
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We have great "luck" with Kathy Kruse dolls. They can absolutely be abused and still are great dolls. They are relatively expensive, but we watch for them on ebay where they go reasonably at certain times of the year.
You can even buy them used from dealers or collectors who are tired of them who have just dressed them up for display.
Blessings,
Stephanie
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Bookswithtea
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We've never had any problems with AG dolls. We also own Beautiful Girlhood dolls from Vision Forum. Their clothes are lovely and modest and I think their hair is just gorgeous. That might be another option if you decide to pass on AG dolls.
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Blessings,
~Books
mothering ds'93 dd'97 dd'99 dd'02 ds'05 ds'07 and  due 9/10
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Donna Marie
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I really want to get something like AG for my dd's birthday. (That is IF we can swing it) Her older sister has AG Elisabeth and her hair is really a mess. We got the brush and all but it is bad. We tried to fix it using the directions on the site, but we noticed that there was no getting around the hair she was losing. I really want something with a beautiful face that will last.
Thanks for posting these ideas!
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Donna Marie from NJ
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folklaur
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Bookswithtea wrote:
| We've never had any problems with AG dolls. We also own Beautiful Girlhood dolls from Vision Forum. Their clothes are lovely and modest and I think their hair is just gorgeous. That might be another option if you decide to pass on AG dolls. |
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i think the VF outfits are so nice! but i just can't send a dime to VF (and i am SO not one who normally will boycott.)
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Bookswithtea
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cactus mouse wrote:
but i just can't send a dime to VF (and i am SO not one who normally will boycott.) |
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I totally respect this. I went with it at the time because AG was being boycotted over those dumb bracelets and our family gift for the 6 yr old birthday was an AG doll. I had to find something, so I blinked hard and pushed "order." 
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Blessings,
~Books
mothering ds'93 dd'97 dd'99 dd'02 ds'05 ds'07 and due 9/10
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folklaur
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Bookswithtea wrote:
cactus mouse wrote:
but i just can't send a dime to VF (and i am SO not one who normally will boycott.) |
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I totally respect this. I went with it at the time because AG was being boycotted over those dumb bracelets and our family gift for the 6 yr old birthday was an AG doll. I had to find something, so I blinked hard and pushed "order." |
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oh, goodness, no need to explain yourself!!!! and during the bracelet issue i looked at them, too.
and it has only been since then that i have really learned more and more about VF, and the Patriarchal Movement Doug Phillips espouses, and it just makes my blood run cold.
but, darn, those dresses are cute! i have found that if i show a picture to different seamstresses on Etsy, they will often happily make me one that looks the same.
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Anastasia
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Uh oh, what's the Patriarchal movement? I just the got the VF catalog, and I do like the toys they have have. Though the overtly protestant books were a little annoying. Anything about them I should know?
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folklaur
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Anastasia wrote:
| Uh oh, what's the Patriarchal movement? I just the got the VF catalog, and I do like the toys they have have. Though the overtly protestant books were a little annoying. Anything about them I should know? |
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i'll PM you, so we don't make the mods anxious.
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4Real Forums : Tea and Conversation
Topic: American Girl doll woes
